Safety Guide for Buyers
EburutuMart connects buyers with sellers directly. We do not process payments or handle transactions. Please read this guide carefully to help protect yourself when dealing with sellers on our platform.
Important Disclaimer
EburutuMart is a free listing platform that connects buyers and sellers. We do not process payments, guarantee transactions, or hold funds. All payment arrangements are made directly between buyers and sellers. You are responsible for exercising due diligence when transacting with any seller on our platform.
Do's — Best Practices
Review Seller Profiles
Check seller profiles, community reviews, and transaction history before engaging. A strong, consistent history is a good indicator of a trustworthy seller.
Communicate by Email
When you contact a seller, their email address is provided to you directly. Keep all communications in writing so you have a clear record of what was agreed.
Ask Questions First
Request additional photos, specific measurements, condition details, or any other information you need before committing to a purchase. A reputable seller will be happy to help.
Research Market Prices
Compare prices with similar products to ensure you are getting a fair deal. Prices significantly below market value should prompt further scrutiny.
Meet in Safe Locations
If meeting in person, choose a well-lit, busy public location such as a shopping centre or café. Bring someone with you where possible.
Inspect Before Payment
Wherever possible, inspect products thoroughly before making any payment, particularly for higher-value items. Never pay solely on the basis of photos.
Keep Records
Save all email communications, agreed terms, and any payment confirmations. A clear written record protects both parties if a dispute arises.
Use Traceable Payment Methods
Wherever possible, choose payment methods that can be traced or disputed if something goes wrong. Avoid untraceable cash transfers for high-value transactions.
Don'ts — Avoid These
Don't Pay the Full Amount Upfront
Avoid sending full payment before receiving and inspecting goods, particularly for higher-value items. Exercise caution and agree on a payment approach that protects both parties.
Don't Share Personal Financial Information
Never share bank PINs, passwords, or sensitive financial details with anyone on the platform under any circumstances.
Don't Rush Into Transactions
Be cautious of anyone who pressures you to make quick decisions or payments. Legitimate sellers will allow you the time you need to make an informed decision.
Don't Ignore Red Flags
If a deal seems too good to be true, or something feels off, trust your instincts. Walk away and report the listing to our support team.
Don't Meet Alone in Isolated Places
Always meet sellers in public, visible locations. Avoid private residences or secluded areas, particularly for a first meeting.
Don't Use Untraceable Payment Methods
Avoid payment methods that cannot be traced or disputed if something goes wrong. Always choose methods that give you a record of the transaction.
Red Flags to Watch Out For
Research First
Always research products, compare prices, and review seller profiles before making any commitments.
Communicate Clearly
Establish clear terms, delivery expectations, and payment methods in writing by email before proceeding with any transaction.
Document Everything
Keep records of all communications, agreements, and payment confirmations for your protection throughout the process.
Built on Community Trust
Every member of EburutuMart has confirmed their email address, ensuring all accounts belong to real, contactable people. Seller profiles display honest community reviews and transaction histories so you can make well-informed decisions. Trust on our platform is earned through genuine interactions, not assigned by us. We encourage you to read reviews carefully, ask questions, and take the time you need before committing to any transaction.